Terms & Conditions

Updated on : 8th Dec 2024

Welcome to Pinkdose! These Terms and Conditions govern your use of our website and the purchase of our products. By accessing or using ur website, you agree to comply with and be bound by these terms. Please read them carefully before making a purchase.

1. Acceptance of Terms

By placing an order with Pinkdose, you agree to the terms and conditions outlined here. These terms may be updated periodically, and it is your responsibility to review them regularly.

2. Product Information

We strive to provide accurate and up-to-date information about our products, including descriptions, prices, and availability. However, we do not guarantee the accuracy or completeness of this information. Pinkdose reserves the right to correct any errors, inaccuracies, or omissions and to change or update information at any time without prior notice.

3. Ordering and Payments

3.1. Eligibility

To place an order, you must be at least 18 years old and possess a valid credit or debit card issued by a bank acceptable to us.

3.2. Order Confirmation

All orders are subject to availability and acceptance. Once an order is placed, you will receive an email confirmation. This confirmation does not constitute acceptance of your order; it is a record of our receipt of your order.

3.3. Order Refusal
Pinkdose reserves the right to refuse any order for any reason. If your order is rejected, we will notify you and refund any payment made.

3.4. Pricing
Prices are displayed in your local currency and include applicable taxes unless otherwise stated. Pinkdose reserves the right to change prices at any time without prior notice.

3.5. Secure Payments
Payments are processed securely through our payment gateway. By providing your payment information, you confirm that you are authorized to use the designated payment method.

4. Shipping and Delivery

4.1. Shipping Details
Shipping costs and estimated delivery times are provided during the checkout process. Please review this information before completing your purchase.

4.2. Delivery Responsibility
Pinkdose is not responsible for any delays or issues caused by the shipping carrier.

4.3. International Customers
International customers are responsible for any customs duties or taxes imposed by their respective countries.

5. Returns and Exchanges Policy

Pinkdose is committed to ensuring customer satisfaction. If you are not satisfied with your purchase, our returns and exchanges policy is as follows:

5.1. Eligibility for Returns:
• Items must be returned within 14 days of receipt.
• Items must be unused, in their original condition, and include all tags and packaging.

5.2. Non-Returnable Items:
• Items marked as “final sale” or “non-returnable” cannot be returned. 3. Refunds:
• Refunds will be processed within 5–7 business days after we receive the returned item.
• The original shipping costs are non-refundable.

5.4. Exchanges:
• Exchanges are subject to product availability. If the item is not available, a refund will be issued.

5.5 Return Process:
• Contact our customer service team at pinkdose1234@gmail.com to initiate a return or exchange.
• Include your order number and details about the item(s) you wish to return or exchange.

6. Privacy Policy

Your privacy is important to us. Please review our Privacy Policy to understand how we collect, use, and protect your personal information.

7. Intellectual Property

All content on the Pinkdose website, including text, graphics, logos, images, and software, is the property of Pinkdose and is protected by intellectual property laws. You may not use, reproduce, or distribute any content without prior written consent from Pinkdose.

8. Governing Law

These Terms and Conditions are governed by and construed in accordance with the laws of [Your Country], and you agree to submit to the exclusive jurisdiction of the courts in that jurisdiction.

Thank you for shopping with Pinkdose. If you have any questions or concerns, feel free to contact us:

Email: support@pinkdose.lk
Phone: +94 (70) 150 5222

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